Stay Compliant, Deliver Outstanding Care
Digitise your compliance processes with CareLineLive – NHS-assured software for seamless reporting, auditing and care record management. MOA Benchmarking is also now included as part of CareLineLive
Care compliance and reporting
Evidence regulatory compliance using CareLineLive. Ensure all your care service records are kept in an NHS approved digital social care records system and access them at the click of a button. Next-generation governance and compliance tool MOA Benchmarking is also now included as part of CareLineLive
Home care software to simplify regulatory reporting and audits
Meeting regulatory standards doesn’t have to be complicated. CareLineLive helps home care agencies maintain full compliance with industry regulations – from CQC and Care Inspectorate to RQIA – with full and easy audits, accurate reporting and enabling quality care delivery. With NHS Digital Assured Supplier status, CareLineLive gives you the confidence to focus on providing high-quality care, knowing your compliance records are always inspection-ready.
MOA Benchmarking now included as part of CareLineLive
Stronger compliance for care providers
Carer and client reviews with MOA Benchmarking
Completed audits give instant access to sophisticated web-based reports at local, regional and organisation-wide levels, helping teams make timely, data-driven decisions.
Users can also generate detailed PDF and Excel reports for each audit, supporting performance tracking, in-depth analysis, and informed action planning.
MOA’s industry benchmarking uses advanced algorithms to provide accurate, relevant insights. Providers can track internal performance month by month and compare results against robust benchmarks from similar services, turning data into continuous, evidence-based improvement.
MOA Benchmarking is included with your CareLineLive subscription.
Care compliance and reporting with MOA Benchmarking
As well as reporting with CareLineLive, our sister platform MOA (the Compliance & Audits module is included in your CareLineLive subscription) has excellent compliance and reporting functionality.
Each audit topic is backed by clear policies, procedures and systems aligned with regulatory requirements. Content includes feedback data, practical compliance examples, best practice guidance and external resources all continuously maintained by MOA specialists.
Services don’t need to manage or update this material themselves, MOA content specialists continuously review and maintain it, keeping it accurate and up to date.
MOA’s self-assessment tools can be customised for individual providers and allow internal checklists to complement MOA’s standard programme, while linking to relevant frameworks and legislation to ensure compliant, robust practice.
The Planning Continuous Improvement module enables providers to turn audit insights into structured, evidence-based action by reviewing flagged risks and identifying opportunities for improvement.
The DASH feature leverages question-level audit mapping across up to 12 months of self-assessment data, aligned with relevant standards and legislative frameworks.
Market leading functionality with CareLineLive
CareLineLive’s commitment to regulatory compliance is exemplified by our inclusion on the NHS Digital Social Care Records Assured Supplier list, demonstrating that we meet a rigorous set of criteria validating the functionality of our product suite along with robust cyber security. Our software supports various aspects of a care organisation by digitising records, facilitating audits and promoting efficient workflows.
Software providers on the Assured Supplier list commit to an ever evolving development pathway that meets NHS and regulatory expectations. Examples of new functionality under development include PRN medication management to enhance medication safety and compliance along with MODS (the Minimum Operational Dataset). MODS is designed to establish a standardised minimum data specification for direct care across care providers and suppliers. MODS will significantly enhance data accessibility and improve the overall quality of care delivered by care providers by enabling more data to be transferred easily between systems. CareLineLive’s compliance software is tailored specifically for the home care sector, aiding agencies in centralising information and maintaining compliance with industry regulations.
Streamlined insights-driven reporting solutions for better compliance
A comprehensive range of reports enable users to extract relevant information and insights from all the data recorded and captured within the system.
CareLineLive simplifies the creation of assessments, making it easier for care staff to update care plans and ensure compliance with industry regulations.
The platform allows for easy access to important data, enhancing overall efficiency in care management.
Auditing
Whether with CQC, Care Inspectorate, Care Inspectorate of Wales or RQIA, CareLineLive’s auditing tools allow the tracking of actions made within the management platform. This gives visibility on actions made by a user as well as actions made against or to a user.
Our auditing tools are essential for providing a comprehensive overview of compliance across multiple care locations. This information can be invaluable for documenting the quality of your work, as well as supporting your regulatory compliance and performance ratings.
Carer and client reviews
Schedule carer and client reviews and spot checks to improve compliance and standards.
Training and qualification requirements for carers can be recorded and notifications for expiry reviews allow you to ensure that safety is prioritised.
A visual training matrix chart allows you to see a single chart showing every carer’s training and qualification record including gaps.
Reporting
Our reports provide valuable insights that can drive business growth and enhance operational efficiency. Additionally, they contribute to improving standards of care, increasing job satisfaction and achieving higher levels of compliance. Our reports are designed to improve processes and compliance across various care services.
Gather valuable insights and data with multiple reports in different business areas to improve your processes and compliance from financial information to carer utilisation.
Export your reports in spreadsheet format and print as needed.
Real time insights and data produced in an easy to understand format mean improved management and improved care.
Reporting with MOA Benchmarking
For providers using MOA’s web-based reporting tools, especially in multi-branch organisations, the platform provides a mid-level view of performance across the group, giving managers clear visibility and informed oversight. Users can compare performance between locations and regions, while high-level risk theme analysis highlights key trends and areas that require attention.
Videos
Explore how our care management software streamlines client onboarding, bespoke reviews and detailed reports to keep your service compliant and efficient, and how home care providers can use CareLineLive for reporting.
Customer success stories
