Customer Support Like It
Should Be

"We have been with CareLineLive for 4 years now and find the system great, its is very user friendly with Help at the touch of a button. CareLine are always close by to help and assist with any issues and do so in a promptly manner understanding the importance of reaction time to ensure we keep delivering our care. All round great company and great staff."

"The service is very organised especially the support documentation. There are articles as well was short videos to help us when get stuck. Excellent work from the team!"

"There is always someone at the end of the phone if we have a problem and they are very quick to resolve issues with rostering and any "blips". Been with them for just over a year now and all the staff are very easy to talk to and now (having got to know them) can actually have a laugh and joke with them which really helps with stresses from both ends."

“The customer support from Careline Live has been exceptional. Whenever we have encountered issues or had questions, their support team has been prompt, knowledgeable, and genuinely helpful. They also offer comprehensive training resources that have been beneficial for onboarding new staff.” 

"We were with Access before. It was expensive and we were frustrated with the lack of support. CareLineLive has readily accessible support and no restrictions. People have enjoyed working with it more and they are not banging their heads against the wall. Financially what we pay and what we get out of it is good."

"We had demos from various software companies but found CareLineLive more user friendly. We were supported well during our initial onboarding and training and we find the on-going support exceptional. The team is so friendly and responsive when you ask a question. They are always available to help during office hours"

"CareLineLive has cut a lot of processes down by at least 50%. With more time saved we can take on extra packages. We've got more time to be focusing on management, admin and auditing"

“It automates paperwork and increases staff safety, helps us manage day-to-day challenges and helps us improve our reporting for CQC and business accounting purposes”

“The rostering system is fantastic as we have access to all the information we need at the press of a button, instead of having to look through multiple paper files”

“We were looking for a user friendly system… with CareLineLive our processes are more automated so it’s reduced our workload and made our lives a lot easier”

"We have been with CareLineLive for 4 years now and find the system great, its is very user friendly with Help at the touch of a button. CareLine are always close by to help and assist with any issues and do so in a promptly manner understanding the importance of reaction time to ensure we keep delivering our care. All round great company and great staff."

"The service is very organised especially the support documentation. There are articles as well was short videos to help us when get stuck. Excellent work from the team!"

"There is always someone at the end of the phone if we have a problem and they are very quick to resolve issues with rostering and any "blips". Been with them for just over a year now and all the staff are very easy to talk to and now (having got to know them) can actually have a laugh and joke with them which really helps with stresses from both ends."

“The customer support from Careline Live has been exceptional. Whenever we have encountered issues or had questions, their support team has been prompt, knowledgeable, and genuinely helpful. They also offer comprehensive training resources that have been beneficial for onboarding new staff.” 

"We were with Access before. It was expensive and we were frustrated with the lack of support. CareLineLive has readily accessible support and no restrictions. People have enjoyed working with it more and they are not banging their heads against the wall. Financially what we pay and what we get out of it is good."

"We had demos from various software companies but found CareLineLive more user friendly. We were supported well during our initial onboarding and training and we find the on-going support exceptional. The team is so friendly and responsive when you ask a question. They are always available to help during office hours"

"CareLineLive has cut a lot of processes down by at least 50%. With more time saved we can take on extra packages. We've got more time to be focusing on management, admin and auditing"

“It automates paperwork and increases staff safety, helps us manage day-to-day challenges and helps us improve our reporting for CQC and business accounting purposes”

“The rostering system is fantastic as we have access to all the information we need at the press of a button, instead of having to look through multiple paper files”

“We were looking for a user friendly system… with CareLineLive our processes are more automated so it’s reduced our workload and made our lives a lot easier”

"We have been with CareLineLive for 4 years now and find the system great, its is very user friendly with Help at the touch of a button. CareLine are always close by to help and assist with any issues and do so in a promptly manner understanding the importance of reaction time to ensure we keep delivering our care. All round great company and great staff."

"The service is very organised especially the support documentation. There are articles as well was short videos to help us when get stuck. Excellent work from the team!"

"There is always someone at the end of the phone if we have a problem and they are very quick to resolve issues with rostering and any "blips". Been with them for just over a year now and all the staff are very easy to talk to and now (having got to know them) can actually have a laugh and joke with them which really helps with stresses from both ends."

“The customer support from Careline Live has been exceptional. Whenever we have encountered issues or had questions, their support team has been prompt, knowledgeable, and genuinely helpful. They also offer comprehensive training resources that have been beneficial for onboarding new staff.” 

"We were with Access before. It was expensive and we were frustrated with the lack of support. CareLineLive has readily accessible support and no restrictions. People have enjoyed working with it more and they are not banging their heads against the wall. Financially what we pay and what we get out of it is good."

"We had demos from various software companies but found CareLineLive more user friendly. We were supported well during our initial onboarding and training and we find the on-going support exceptional. The team is so friendly and responsive when you ask a question. They are always available to help during office hours"

"CareLineLive has cut a lot of processes down by at least 50%. With more time saved we can take on extra packages. We've got more time to be focusing on management, admin and auditing"

“It automates paperwork and increases staff safety, helps us manage day-to-day challenges and helps us improve our reporting for CQC and business accounting purposes”

“The rostering system is fantastic as we have access to all the information we need at the press of a button, instead of having to look through multiple paper files”

“We were looking for a user friendly system… with CareLineLive our processes are more automated so it’s reduced our workload and made our lives a lot easier”