All-in-one home care management software
Helping home care agencies digitise and improve efficiency and productivity, increase capacity and compliance. Helping carers provide excellent, person-centred care.
Associated with
How CareLineLive works
CareLineLive has three platforms that are fully integrated and ensure streamlined communications in real-time to the whole Care Circle helping to deliver excellent care.
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- Carer Companion AppProvides carers the tools and real time information they need to work efficiently and provide truly person centred care.
- Management PlatformEnables integration of rostering, client and carer management, capacity planning, invoicing, payroll and real time call monitoring. All this information is connected and can be interrogated to produce reports to help evidence for regulatory bodies.
- Care Circle PortalProvides service users' family and friends access to carer notes, observations, administered medication and visit information. One-off access for emergency services is also enabled.
How CareLineLive works
CareLineLive has been designed with streamlined and helpful communications at the heart via three interconnected platforms.
Carer Companion App
Provides carers the tools and real time information they need to work efficiently and provide truly person centred care.
Management Platform
Enables integration of rostering, client and carer management, capacity planning, invoicing, payroll and real time call monitoring. All this information is connected and can be interrogated to produce reports to help evidence for regulatory bodies.
Care Circle Portal
Provides service users’ family and friends access to carer notes, observations, administered medication and visit information. One-off access for emergency services is also enabled.
Better systems mean better care
Care Rostering and Management
Roster client visits with drag and drop function for quick changes. Instant carer notification of roster changes. Real-time call monitoring with alerts.
Electronic Visit Records including eMAR
Intuitive software that provides your carers with all they need to provide person-centred care – eMAR, carer tasks and observations.
Care Planning, Compliance, Client Safety and Reporting
Care planning, incident reporting and compliance tools to help your carers provide better care and help you excel at your regulatory requirements.
Invoicing and Payroll
Call monitoring automates recording of check-in and check-out times for client visits, allowing one-click payroll, invoicing and split billing.
Care Circle Portal
Keep family, friends, community health workers, emergency services and the whole circle of care informed with access to up-to-date details of client care.
Fully Managed Handsets
Latest Android mobile phones with Carer Mobile App pre-installed. Comprehensive voice, text and data plan. Full device management including remote wipe.
Simple, honest, transparent pricing
Every customer gets access to all features and full customer support, with straight forward pricing and no hidden extras. Any new functionality is automatically rolled out without any ‘add-on’ pricing. Contracts have fair terms and don’t tie you up for long periods.
Stress-free onboarding with a dedicated member of our support team
We are great at customer support. You’ll have access to our friendly, helpful support team via phone, email and chat messenger for rapid response to queries. 80% of support calls are answered within 20 seconds.
Best-in-class cloud based
homecare management software
- Streamline your operations and generate cost savings
- Optimise performance and profitability
- Increase business capacity without additional recruitment and enhance care outcomes
- Meet your regulator’s expectation of going paperless by using a digital social care record system (DSCR)
Trusted by 650 home care providers and 20,000 carers around the world
Read what some of our customers are saying about CareLineLive
"We have been with CareLineLive for 4 years now and find the system great, its is very user friendly with Help at the touch of a button. CareLine are always close by to help and assist with any issues and do so in a promptly manner understanding the importance of reaction time to ensure we keep delivering our care. All round great company and great staff."
George Swan
Happy Homecare Services
"The service is very organised especially the support documentation. There are articles as well was short videos to help us when get stuck. Excellent work from the team!"
A Antony
"There is always someone at the end of the phone if we have a problem and they are very quick to resolve issues with rostering and any "blips". Been with them for just over a year now and all the staff are very easy to talk to and now (having got to know them) can actually have a laugh and joke with them which really helps with stresses from both ends."
Simone
Everycare Rugby
“The customer support from Careline Live has been exceptional. Whenever we have encountered issues or had questions, their support team has been prompt, knowledgeable, and genuinely helpful. They also offer comprehensive training resources that have been beneficial for onboarding new staff.”
"We were with Access before. It was expensive and we were frustrated with the lack of support. CareLineLive has readily accessible support and no restrictions. People have enjoyed working with it more and they are not banging their heads against the wall. Financially what we pay and what we get out of it is good."
Phil Eckersley
Bridgewater Home Care
"We had demos from various software companies but found CareLineLive more user friendly. We were supported well during our initial onboarding and training and we find the on-going support exceptional. The team is so friendly and responsive when you ask a question. They are always available to help during office hours"
Sibongile 'Favour' Mabena
Glorycrown Healthcare
"CareLineLive has cut a lot of processes down by at least 50%. With more time saved we can take on extra packages. We've got more time to be focusing on management, admin and auditing"
Alice Allen
North Shropshire Homecare
“It automates paperwork and increases staff safety, helps us manage day-to-day challenges and helps us improve our reporting for CQC and business accounting purposes”
Ronnie Chatterton-Sim
Coastal Homecare
“The rostering system is fantastic as we have access to all the information we need at the press of a button, instead of having to look through multiple paper files”
Janette Watkins
Southover Community Care
“We were looking for a user friendly system… with CareLineLive our processes are more automated so it’s reduced our workload and made our lives a lot easier”
Ali Sharif
Sunlight Care Group
"We have been with CareLineLive for 4 years now and find the system great, its is very user friendly with Help at the touch of a button. CareLine are always close by to help and assist with any issues and do so in a promptly manner understanding the importance of reaction time to ensure we keep delivering our care. All round great company and great staff."
George Swan
Happy Homecare Services
"The service is very organised especially the support documentation. There are articles as well was short videos to help us when get stuck. Excellent work from the team!"
A Antony
"There is always someone at the end of the phone if we have a problem and they are very quick to resolve issues with rostering and any "blips". Been with them for just over a year now and all the staff are very easy to talk to and now (having got to know them) can actually have a laugh and joke with them which really helps with stresses from both ends."
Simone
Everycare Rugby
“The customer support from Careline Live has been exceptional. Whenever we have encountered issues or had questions, their support team has been prompt, knowledgeable, and genuinely helpful. They also offer comprehensive training resources that have been beneficial for onboarding new staff.”
"We were with Access before. It was expensive and we were frustrated with the lack of support. CareLineLive has readily accessible support and no restrictions. People have enjoyed working with it more and they are not banging their heads against the wall. Financially what we pay and what we get out of it is good."
Phil Eckersley
Bridgewater Home Care
"We had demos from various software companies but found CareLineLive more user friendly. We were supported well during our initial onboarding and training and we find the on-going support exceptional. The team is so friendly and responsive when you ask a question. They are always available to help during office hours"
Sibongile 'Favour' Mabena
Glorycrown Healthcare
"CareLineLive has cut a lot of processes down by at least 50%. With more time saved we can take on extra packages. We've got more time to be focusing on management, admin and auditing"
Alice Allen
North Shropshire Homecare
“It automates paperwork and increases staff safety, helps us manage day-to-day challenges and helps us improve our reporting for CQC and business accounting purposes”
Ronnie Chatterton-Sim
Coastal Homecare
“The rostering system is fantastic as we have access to all the information we need at the press of a button, instead of having to look through multiple paper files”
Janette Watkins
Southover Community Care
“We were looking for a user friendly system… with CareLineLive our processes are more automated so it’s reduced our workload and made our lives a lot easier”
Ali Sharif
Sunlight Care Group
"We have been with CareLineLive for 4 years now and find the system great, its is very user friendly with Help at the touch of a button. CareLine are always close by to help and assist with any issues and do so in a promptly manner understanding the importance of reaction time to ensure we keep delivering our care. All round great company and great staff."
George Swan
Happy Homecare Services
"The service is very organised especially the support documentation. There are articles as well was short videos to help us when get stuck. Excellent work from the team!"
A Antony
"There is always someone at the end of the phone if we have a problem and they are very quick to resolve issues with rostering and any "blips". Been with them for just over a year now and all the staff are very easy to talk to and now (having got to know them) can actually have a laugh and joke with them which really helps with stresses from both ends."
Simone
Everycare Rugby
“The customer support from Careline Live has been exceptional. Whenever we have encountered issues or had questions, their support team has been prompt, knowledgeable, and genuinely helpful. They also offer comprehensive training resources that have been beneficial for onboarding new staff.”
"We were with Access before. It was expensive and we were frustrated with the lack of support. CareLineLive has readily accessible support and no restrictions. People have enjoyed working with it more and they are not banging their heads against the wall. Financially what we pay and what we get out of it is good."
Phil Eckersley
Bridgewater Home Care
"We had demos from various software companies but found CareLineLive more user friendly. We were supported well during our initial onboarding and training and we find the on-going support exceptional. The team is so friendly and responsive when you ask a question. They are always available to help during office hours"
Sibongile 'Favour' Mabena
Glorycrown Healthcare
"CareLineLive has cut a lot of processes down by at least 50%. With more time saved we can take on extra packages. We've got more time to be focusing on management, admin and auditing"
Alice Allen
North Shropshire Homecare
“It automates paperwork and increases staff safety, helps us manage day-to-day challenges and helps us improve our reporting for CQC and business accounting purposes”
Ronnie Chatterton-Sim
Coastal Homecare
“The rostering system is fantastic as we have access to all the information we need at the press of a button, instead of having to look through multiple paper files”
Janette Watkins
Southover Community Care
“We were looking for a user friendly system… with CareLineLive our processes are more automated so it’s reduced our workload and made our lives a lot easier”
Ali Sharif
Sunlight Care Group
Accreditations
We are independently certified against a number of recognised standards to give you reassurance that we operate in a secure and safe manner
