Hear from our 😀 customers

“It’s an eye-opener. Seeing first-hand how technology like this can improve care delivery is inspirational. It allows carers to focus on providing high-quality responsive care. If we can replicate what Crescent Homecare [using CareLineLive] has achieved we could transform healthcare across the region.”

“CareLineLive has been a game-changer for our compliance and medication management, helping us maintain an excellent rating with the CQC. It keeps us on top of staff reviews, training logs, and essential communications with care workers. The ability to instantly notify carers about updated care plans ensures that nothing is missed, adding an extra layer of security and accountability. The system’s continuous updates have significantly improved our care planning and assessments, making them more efficient and accessible. Moving from paper-based records to a digital platform has streamlined our processes, and families now have real-time access to their loved ones’ care notes. Across the board, CareLineLive supports our compliance needs and enhances the quality of care we provide."

"It's been really good having CareLineLive and having those compliance checks in place. I like that staff members can't log out until they have completed all the tasks and that the alerts and concerns will pick up on issues which trigger an alert that has to be acknowledged. This keeps everyone accountable and means that we can see what is going on out in the field. The timestamp combined with electronic medical records is a big deal for us in our clinical work - it really helps us stand out and has enabled us to take on a large number of high intensity clients in the last six months."

“We had our first CQC inspection and there were areas that were identified as requiring improvement. It was important for us to consider solutions that helped us make the necessary improvements as quickly as possible. CareLineLive provided us with the answers to our brief as it provides eMAR, allows us to see where the carers are, informed us of missed calls and late calls, and helped us improve the areas that the CQC had identified.”

"As a result of using CareLineLive, in just six months we have seen an increase in carer capacity of 25% and have increased the number of care packages by 15%, taking on five new staff."

"We have been with CareLineLive for 4 years now and find the system great, its is very user friendly with Help at the touch of a button. CareLine are always close by to help and assist with any issues and do so in a promptly manner understanding the importance of reaction time to ensure we keep delivering our care. All round great company and great staff."

"The service is very organised especially the support documentation. There are articles as well was short videos to help us when get stuck. Excellent work from the team!"

"There is always someone at the end of the phone if we have a problem and they are very quick to resolve issues with rostering and any "blips". Been with them for just over a year now and all the staff are very easy to talk to and now (having got to know them) can actually have a laugh and joke with them which really helps with stresses from both ends."

“The customer support from Careline Live has been exceptional. Whenever we have encountered issues or had questions, their support team has been prompt, knowledgeable, and genuinely helpful. They also offer comprehensive training resources that have been beneficial for onboarding new staff.”

"We were with Access before. It was expensive and we were frustrated with the lack of support. CareLineLive has readily accessible support and no restrictions. People have enjoyed working with it more and they are not banging their heads against the wall. Financially what we pay and what we get out of it is good."